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Experiencing poor video and mouse performance, How can I fix this?

The Dell KVM over IP appliance may be encountering a duplex mismatch on the network between the  ethernet/network switch and the appliance itself.

RULE: The settings of the Dell KVM over IP appliance and the Ethernet/Network Switch port to which it is connected must be set identically.

 

Insert & Edit Network speed/duplex setttings:

 

OSCAR (print screen from local keyboard)-

This feature can be accessed in the local Oscar menu by simply clicking on Setup -> Network. In here you may change the following:

Network Speed: Auto-10MB-100MB-1G
Transmission Mode: Full-Half duplex
IP address: Static or DHCP

 

Serial port (access port on the back)-

This feature can be accessed from the serial port located on the back of the switch. Connect using a hyperterminal session and select the Network Configuration option. In here you may change the following:

Network Speed: Auto-10MB-100MB-1G
Transmission Mode: Full-Half duplex
IP address: Static or DHCP

 

Dell Remote Management Panel ( Remote access)-

RCS-
Click on Global- Network

OBWI-
Click on Configure-Network

 

RULE: If the Dell KVM over IP appliance has been in use within the past hour and you have changed the network settings, ARP tables in the network may need refreshing/flushing before a new connection can be established with the Dell KVM over IP appliance.

To refresh the ARP tables, do one of the following:

  1. Wait about 10 minutes or so for the ARP tables to rebuild automatically.
    -or-
  2. Clear the ARP table entry in a Video Session Viewer workstation and Ping the appliance at its IP address. This can be done from a DOS window.
    ARP -d 1.2.3.4 (where 1.2.3.4 is the IP address of the 2161DS Console Switch)
    PING 1.2.3.4
    If the PING is successful, the 2161DS Console Switch is ready for operation.

Examples:

  • If the Dell KVM over IP appliance is set to Auto-Negotiate, then the Ethernet/Network Switch MUST be set to Auto-Negotiateboth SPEED and DUPLEX.
  • If the Dell KVM over IP appliance is set to 100MB – FULL duplex, then the Ethernet/Network Switch must be set to 100MB – FULL duplex.
  • If the Dell KVM over IP appliance is set to 10MB – HALF duplex, then the Ethernet/Network Switch must be set to 10MB – HALF duplex.

Posted in: Analog, Digital, Legacy Dell Portfolio