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Mouse Synchronization Issues

Question: The mouse on the target system will not synchronize with the client pointer on the Dell Remote Console Switch Software.

Answer: Due to the digitizing process taking place in the 4161DS/2161DS-2/2161DS Console Switch, mouse acceleration must be removed from the target servers. This is done differently depending on what operating system is on the target servers.

 

Windows 2003 Server:

  1. Click on Start Menu, Settings, Control Panel.
  2. Select the Mouse Icon.
  3. Click on the Pointer Options Tab.
  4. Uncheck the Enhance pointer precision box to turn off acceleration.
  5. Click OK. Use the Mouse Synchronize/Screen Refresh button in Video Session Viewer to resynchronize the mouse.

Windows 2000 Advanced Server:

  1. Click on Start Menu, Settings, Control Panel.
  2. Select the Mouse Icon.
  3. Click on the Motion Tab.
  4. Adjust mouse speed to the exact midpoint of the slider bar.
  5. On the Acceleration setting, select the ‘None’ radio button.
  6. Click OK. Use the Mouse Synchronize/Screen Refresh button in Video Session Viewer to resynchronize the mouse.

Microsoft Windows XP Home and Professional Default Mouse Drivers

  1. Click on Start Menu
  2. Run the mouse over the Control Panel Menu
  3. Click on Mouse
  4. Click on Pointer Options Tab
  5. Verify the pointer speed slider is set to the exact midpoint of the slider bar.(5 ticks on each side of the pointer)
  6. Uncheck the Enhance pointer precision Checkbox
  7. Click OK
  8. Use the Mouse Align/Screen Refresh button Use the Mouse Synchronize/Screen Refresh button in Video Session Viewer to resynchronize the mouse.

Red Hat Linux: (Versions prior to 8.0)

  1. Select the Mouse settings from the Desktop Controls.
  2. Set Acceleration to 1.0
  3. Apply the changes and Use the Mouse Synchronize/Screen Refresh button in Video Session Viewer to resynchronize the mouse.

Red Hat Linux (Versions 8.0 and above)

  1. Open up the “Red Hat” menu on the GNOME desktop
  2. Select Preferences
  3. Select Mouse
  4. Select the Motion Tab
  5. Move the Sensitivity slider all the way to the Left (Low)
  6. Place the Acceleration slider “near” the center.
  7. Use the Mouse Synchronize/Screen Refresh button in Video Session Viewer to resynchronize the mouse. Test the mouse motion and readjust the Acceleration slider as necessary to dial in the proper setting.

 

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