FAQ Category Archives

Will a Remote Access Key enabled Server Console switch be comparable to a Remote Console Switch?

No, the Server Consoles with an installed Remote Access Key only provides a single secure digital channel for remote access to connected servers, whereas the Remote Console Switches provide 2 – 4 secure digital channels (depending on the model) forContinue reading “Will a Remote Access Key enabled Server Console switch be comparable to a Remote Console Switch?”

Is the Remote Access Key like a USB thumb drive?

No, although the Remote Access Key is installed in one of the USB ports of the Server Console switch, it is not a portable USB storage device. The Remote Access Key is a hardware license key that simply ‘unlocks’ theContinue reading “Is the Remote Access Key like a USB thumb drive?”

Does the Remote Access Key have to remain plugged in to get remote access.

Yes, if the Remote Access Key is unplugged, the remote connection will be disconnected and the user console will display a message indicating that the Remote Access Key has been disconnected.

Can the Remote Access Key enable more than one KVM at a time.

No, a Remote Access Key enables only one analog Server Console KVM switch at a time; however, the Remote Access Key can be freely moved between multiple Server Console switches and can provide one remote digital channel to 1-of-8 connectedContinue reading “Can the Remote Access Key enable more than one KVM at a time.”

Which IPDU’s are compatible with the Dell 2321DS?

The Dell 2321DS is currently compatible with all Avocent branded PM10/20 IPDU’s. Each PDU port on the back of the Dell 2321DS is able to support up to 128 outlets/sockets. This gives you the ability to support up to 256Continue reading “Which IPDU’s are compatible with the Dell 2321DS?”

Which firewall ports are required to be open in order to establish a KVM over IP connection?

The Video Session Viewer communicates with the Remote Console Switch over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Management Panel (MP) communicates with the Remote ConsoleContinue reading “Which firewall ports are required to be open in order to establish a KVM over IP connection?”

Which encryption method(s) does the KVM over IP appliance support?

Keyboard and mouse: 128-bit SSL (ARCFOUR), DES, 3DES, or AES Video: 128-bit SSL (ARCFOUR), DES, 3DES, AES, or none VM: 128-bit SSL (ARCFOUR), DES, 3DES, AES, or none

What are the dual LAN ports on the Dell 2321 for?

The Dual LAN ports on the back of the Dell 2321DS are passive network ports where if the network port on the ethernet switch goes down then LAN Port 2 will activate with the same IP address on LAN portContinue reading “What are the dual LAN ports on the Dell 2321 for?”

Reset a 2161DS Serial Port Password

2161DS Serial Port Reset Utility Program Instructions: The Password override utility program is designed to override and lost/forgotten serial port password. Please follow the directions listed below to reset your password. Connect a serial cable from the serial port ofContinue reading “Reset a 2161DS Serial Port Password”

MTBF for 4161DS and 2161DS-2

MTBF: 2161DS-2 322,216 hours (36.8 yrs) at 25 degrees Celcius 128,478 hours (14.7 yrs) at 40 degrees Celcius   4161DS 299,292 hours (34.2 yrs) at 25 degrees Celcius 122,041 hours (13.9 yrs) at 40 degrees Celcius