FAQ Category Archives

Cascading Digital Switches Together (4161DS, 2161DS-2 and 2321DS)

Cascading a digital switch to another digital switch isn’t supported and will not work properly in a seamless configuration because the switch is design to sit on a network so the avocent cascading protocol wasn’t installed on the local portContinue reading “Cascading Digital Switches Together (4161DS, 2161DS-2 and 2321DS)”

Can you cascade multiple digital switches?

Yes. Both Digital and Analog Dell KVM switches can be cascaded together. This cascade can only be for 1 tier (Primary with a Secondary behind it)

When using a remote session, the video and mouse performance is poor and there are frame errors on the network.

The Console Switch may be encountering a duplex mismatch on the network. RULE: The settings of the Console Switch and the Network Switch port to which it is connected must be set identically. RULE: If the Console Switch has been in useContinue reading “When using a remote session, the video and mouse performance is poor and there are frame errors on the network.”

What are the Sun keyboard translation keys when using a PS/2 keyboard on the local port?

The Sun keys will translate to a PS/2 keyboard when the Scroll Lock is on. The following table shows the translations for a PS/2 keyboard to a Sun computer. Key  Sun  F1 Stop F2 Again F3 Props F4 Undo F5Continue reading “What are the Sun keyboard translation keys when using a PS/2 keyboard on the local port?”

What are the maximum resolution settings possible for Dell PowerEdge KVM units?

On servers running a Windows OS Dell Digital KVM units are capable of a maximum resolution of 1600×1200 in Full Screen Mode or 1680×1050 in Widescreen Mode when using any USB2 SIP.  The charts below illustrate the maximum resolutions possibleContinue reading “What are the maximum resolution settings possible for Dell PowerEdge KVM units?”

Out of Warranty Repair for EOL Products

The Out of Warranty repair process for End of Life (EOL) switches is for the following products listed below. This is for Dell customers who have EOL/OOW switches that Dell currently no longer sell and support. Depending on hardware availabilityContinue reading “Out of Warranty Repair for EOL Products”

Mouse Synchronization Issues

Question: The mouse on the target system will not synchronize with the client pointer on the Dell Remote Console Switch Software. Answer: Due to the digitizing process taking place in the 4161DS/2161DS-2/2161DS Console Switch, mouse acceleration must be removed from the targetContinue reading “Mouse Synchronization Issues”

Is there a Security lockout feature where if a user attempts to break in to the switch with an invalid username and password?

If a user enters an invalid password five consecutive times, the Security Lock-Out feature will temporarily disable that account. If a user attempts to log in again, the software client application displays an appropriate error message. A server console switchContinue reading “Is there a Security lockout feature where if a user attempts to break in to the switch with an invalid username and password?”

I have lost/forgotten my OSCAR security password. Is there a backdoor password?

Dell 2161DS-2/4161DS The OSCAR interface allows you to protect your system with a screen saver password. The screen saver mode engages and access is prohibited until the appropriate password is entered to reactivate the system. By typing Help in the password dialog,Continue reading “I have lost/forgotten my OSCAR security password. Is there a backdoor password?”

Experiencing poor video and mouse performance, How can I fix this?

The Dell KVM over IP appliance may be encountering a duplex mismatch on the network between the  ethernet/network switch and the appliance itself. RULE: The settings of the Dell KVM over IP appliance and the Ethernet/Network Switch port to which itContinue reading “Experiencing poor video and mouse performance, How can I fix this?”